What is your cancellation policy?
We understand that plans can change, and aim to provide flexibility where possible: We are happy to reschedule your booking to another available date, subject to availability.
Ideally, cancellations should be made more than 14 days before the event: We can consider a full refund.
If there are cancellations made between 7-14 days before the event: 50% of the deposit is non-refundable
For cancellations made less than 7 days before our event: Due to the bespoke nature of our events, cancellations within 7 days are non-refundable.
What to do if you are unable to attend?
If you cannot attend, please notify us in writing as soon as possible. We will do our best to reallocate your space to someone on our waiting list. Alternatively, we encourage you to offer your space to a friend – just let us know their name 5 days in advance via our contact form.
What happens if my place cannot be filled?
If we cannot reallocate your seat, the cost of the meal and preparation still impacts us significantly. While we cannot offer refunds at short notice, we will always do our best to move your booking to a date that works for you.
What happens if I need to reschedule or change the date?
We are happy to accommodate one date change, subject to availability. Use our Contact Us form to request a new date. We will confirm availability within 48 hours.
What happens if I am sending someone in my place?
If you are sending someone in your place, please notify us in writing as soon as possible, including any dietary preferences or allergy information for the new guest. While we will make reasonable efforts to accommodate allergies, this may not always be feasible if ingredients have already been purchased or dishes prepared. We recommend ensuring the new guest knows the menu, which may remain unchanged due to short notice
How to contact us:
Please our Contact Us form with your details, the date, and the new person’s details (email, phone number and allergy information), as well as any allergy information. We will confirm availability within 48 hours.
If a gifted booking needs to be cancelled
We can still transfer it to a future date for the gift recipient, or back to you, provided we are notified at least 7 days in advance, in writing.
Lets Have Fun At James’s Exclusive Dining Events
Thank you for your understanding and support. We are thrilled to welcome you (or your lucky guest) to our unique supper club evening of exceptional food. Let’s make it a night to remember!
Refunds and Returns Policy for Cancellations last updated 5.1.2025